Before reaching out, take a look at our FAQs—your solution might be on this page.


Answers to Your Most Common Questions

GENERAL

What is the NewGen Conference?

The NewGen Conference is a two-day event focused on hands-on photography workshops, keynote sessions, and community building for creatives worldwide. Expect to dive into specialty sessions (like maternity, newborn, and portrait), expand your business and marketing knowledge, and connect with passionate fellow photographers.

Who should attend?

NewGen is for all levels—from ambitious beginners to seasoned pros looking to refresh their skills and push creative boundaries. With a mix of hands-on sessions, business talks, and community meetups, there’s something for everyone.

When and where is the next NewGen Conference?

Exact dates and hotel details will be announced soon, but it will be held in Lisbon, one of Europe’s most picturesque cities. Stay tuned for our official venue reveal and special room rate announcements.

Tickets

What does my ticket include?

Your ticket grants you access to:

  • All main sessions and on-stage workshops
  • Keynotes and panel discussions
  • Expo with top-tier exhibitors (maternity, newborn, props, printing solutions, and more)
  • Networking events
  • Yearlong recordings of the main sessions
  • Certain premium or private workshops are available as add-ons. Full details will be shared once the official schedule is live.

Will there be early-bird pricing?

Yes! We typically offer discounted early-bird rates. Join our mailing list or follow us on social for announcements so you can secure the best price.

Schedule & Classes

When can I choose my classes or workshops?

Once the full program is released, you’ll be able to pick your preferred sessions and build a custom schedule. We’ll send out reminders via email and social media once registration opens for these workshops.

Are workshops hands-on or lecture-based?

We offer both. Main sessions often include live demos, while our premium (add-on) workshops are more immersive and hands-on, giving you real-time practice under expert guidance.

Venue & Travel

Where is the venue located?

We’re excited to bring NewGen to Lisbon, Portugal! The final hotel details will be revealed soon, and we’ll share a special room rate for attendees.

How should I plan my travel?

Lisbon is well-connected by international flights. We recommend arriving at least a day early to settle in and explore. More travel tips—like airport shuttles and local transport—will be posted once our venue is confirmed.

What’s the weather like in Lisbon in late October?

Lisbon generally enjoys mild temperatures at the end of October, with sunny afternoons and cooler evenings—ideal for photo walks and capturing gorgeous golden-hour shots. We’ll provide more detailed weather tips as we get closer to the event!

Refunds & Transfers

What is your refund policy?

If you can’t make it, we’ll be sorry to miss you! We offer a flexible refund and transfer policy within certain deadlines: 

Before July 1, 2026

Refunds: Tickets are refundable, subject to a 20% cancellation fee.
Transfers: You may choose to transfer the full ticket value to any future NewGen event within the next two years.
No Third-Party Transfers: Tickets cannot be directly transferred to another individual.
Service Fees Non-Refundable: Any associated service fees will not be refunded.

July 1 – August 31

No Refunds: Tickets are no longer eligible for refunds during this period.
Transfers: You can still transfer your ticket value to a future NewGen event within the next two years.
No Third-Party Transfers: This restriction remains in effect.

September 1 or Later

No Refunds or Transfers: We cannot offer refunds or transfers after this date.
Travel Insurance: Because unforeseen circumstances can occur, we strongly recommend securing travel insurance to protect your purchase.

Event Cancellation

Full Refund: In the unlikely event that NewGen is cancelled for any reason (including circumstances beyond our control), we will issue a full refund of registration fees.
Other Costs: We cannot provide refunds for airfare, accommodations, or other travel-related expenses. Please contact your travel providers directly for cancellation policies.

How to Request a Refund or Transfer
If you need to cancel or transfer your ticket before the applicable deadline, please email us at [conference@newgenphotographers.com] with your registration details. A team member will get back to you within 5 business days to confirm next steps.

Updates

How do I stay informed about announcements?

Email Newsletter: Make sure you’re subscribed for all major updates.
Social Media: Follow us on Instagram and Facebook for regular news, behind-the-scenes content, and speaker spotlights.
Community Forum: Our online community is always buzzing with the latest info and insider tips.

Still Have Questions?

Feel free to Contact Us—we’re happy to help in any way we can. We look forward to seeing you at the upcoming NewGen Conference!

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